FragReact

Terms of Service

Updated 9 November 2026 · Русская версия · Wersja polska

These are the rules for using FragReact ("we", "us"): the website fragreact.com, the Telegram bot @FragReactBot and the Telegram mini app. By signing in or paying for a purchase you accept these terms, the Privacy Policy and the Refund Policy. If you don't agree with them, don't use the service. This is a translation of the Russian version; if the two differ, the Russian version prevails.

1. What FragReact is

  • FragReact is a cloud analytics service (SaaS). It automatically processes recordings of finished Counter-Strike 2 matches played on the FACEIT platform, finds the moments of the game, builds a 3D replay and helps you make videos of the moments.
  • The service works only with match recordings that are available on the platform at the time of analysis.
  • FragReact is an independent project. It is not affiliated with, sponsored or endorsed by FACEIT, Valve Corporation or Steam. Counter-Strike 2, CS2, Steam and their logos belong to Valve Corporation; FACEIT is a trademark of FACEIT Ltd.

2. Who may use the service

  • You must be at least 13 years old to use the service.
  • If you are under 18, use the service and make purchases only with the permission of a parent or legal guardian.

3. Account

  • You can sign in with Steam or Telegram. Your first sign-in creates an account. If you sign in to an account that already has the other way of signing in linked, the accounts are merged: matches, saved items, purchases and bonuses end up in one.
  • You are responsible for access to your Steam and Telegram and for everything done in your account.
  • You can delete your account by writing to support.

4. Analyses, bonuses and tasks

  • An analysis unlocks the highlights of one chosen player in one match. If the match hasn't been processed yet, the analysis starts processing it; if it has, the player's highlights open right away. If someone has already unlocked a player's highlights, watching them is free.
  • How many analyses a day are free and how many bonuses you get for signing in, tasks and promo codes is shown on the site. These numbers may change.
  • Bonus analyses are a gift, not money or a means of payment: they can't be sold, exchanged for money or moved to another account.
  • A bonus for a task or a promotion lasts as long as the conditions it was given for are met. If a condition stops being met, the bonus is taken back, even if it has already been spent. See the task rules.

5. Paid services

  • We sell packs of analyses and the Premium and PRO subscriptions. What each purchase gives and what it costs is shown on the site before you pay.
  • Analyses and subscriptions are added to your account right after payment.
  • A subscription lasts 30 days and renews automatically until you cancel it. You can cancel the renewal at any time in your profile on the site; the subscription stays active until the end of the paid period.
  • Payment in Telegram Stars follows the Telegram Stars purchase terms.
  • We don't receive or store your card details.
  • Refunds follow the Refund Policy.

6. Highlights and videos

  • Anyone with the link can open a processed match, its highlights and replay.
  • We may delete the highlights of analyses made without a subscription and without purchased analyses some time after they were made. If the match recording is still available, the match can be processed again.
  • You may publish the videos you make, for example on TikTok, YouTube or Instagram. You are responsible for how you use them. Follow the rules of those platforms and don't use the videos for harassment, insults, inciting hatred or exposing other people's personal data.
  • If you played in a processed match and don't want your voice, nickname or game profile on the site, write to support@fragreact.com with your SteamID or a link to the match. We will ask you to confirm the profile is yours and delete the material related to you.

7. What is not allowed

  • Getting around the limits: creating several accounts, switching browsers or devices to get extra analyses or bonuses, gaming the tasks.
  • Automatically downloading the site's data, overloading the site or interfering with its work.
  • Searching for and exploiting vulnerabilities. If you found one, please tell us.
  • Pretending to be FragReact or another person.
  • Using the service for harassment, threats, exposing other people's personal data or anything the law forbids.
  • If you break these terms, we may restrict your access, take back bonuses or block your account. Paid purchases are handled according to the Refund Policy and the law.

8. Rights to the service

  • The site, its code, the 3D player, the design and the texts belong to us. We allow you to use the service for personal purposes while these terms are in force. Copying the service or its parts is not allowed.
  • Counter-Strike 2 maps, models and sounds belong to Valve; FACEIT match and profile data belong to FACEIT.

9. The service "as is"

  • We work to keep the service running well, but we don't promise that it will always be available, free of errors, or able to process any match. A subscription speeds up processing but doesn't guarantee how long it takes.
  • We may change, add and remove features and pause the service for maintenance.
  • The service depends on FACEIT, Steam, Telegram and payment services: if they change their rules, some features may stop working.

10. Liability

  • To the extent the law allows, we are not liable for indirect losses, lost profits or loss of data, and our liability is limited to the amount you paid us in the last 3 months.
  • We are not liable for failures beyond our control: actions of FACEIT, Valve, Telegram, payment services and infrastructure providers, restrictions of payment systems, decisions of public authorities, accidents and other force majeure.
  • These terms don't limit the rights the laws of your country give you as a consumer.

11. Changes to these terms

  • A new version will appear on this page; the date at the top shows when.
  • If you keep using the service after a change, you accept the new version. A subscription period and analyses you have already paid for stay under the terms of the day you paid.

12. Governing law and disputes

  • These terms are governed by the laws of the Republic of Kazakhstan.
  • If a dispute arises, first write to us at support@fragreact.com: we'll try to resolve it together.
  • If we can't agree within 30 days, the dispute goes to a court of the Republic of Kazakhstan. If the law gives you as a consumer the right to bring a claim in the courts where you live, that right is preserved.

13. Contacts