FragReact

Refund Policy

Updated 7 November 2026 · Русская версия · Wersja polska

This policy explains when and how to get a refund for packs of analyses and the Premium and PRO subscriptions. It adds to the Terms of Service and doesn't limit the rights the laws of your country give you as a consumer. This is a translation of the Russian version; if the two differ, the Russian version prevails.

1. If something went wrong

  • If the payment went through but the analyses or the subscription didn't appear in your account, we credit the purchase or refund it.
  • If you were charged twice by mistake, we refund the extra charge.
  • If a match couldn't be processed, the purchased analysis spent on it returns to your balance by itself: no need to write to us.

2. Packs of analyses

  • We refund the full price if no more than 14 days have passed since the purchase and no analysis from the pack has been spent.
  • A pack is refunded only as a whole: if some of its analyses are spent, the rest can't be refunded.
  • On a refund, the pack's analyses are removed from your balance.

3. Premium and PRO subscriptions

  • You can cancel the renewal at any time. The subscription stays active until the end of the paid period, with no further charge.
  • Paid in Telegram Stars: we refund the Stars of the latest charge if no more than 3 days have passed since it, for example if you forgot to cancel the renewal.
  • On a refund, the subscription is shortened by the refunded period and its renewal is cancelled.
  • If the payment for your first subscription is refunded, the welcome bonus analyses given for it are taken back too, even if they are already spent. New analyses then become available once your balance is positive again.

4. What isn't refunded

  • Bonus analyses for signing in, tasks and promo codes: they are free and can't be exchanged for money.
  • Analyses already spent, except in the cases of section 1.
  • We may refuse a refund if we see abuse, for example repeated purchases and refunds.

5. How to ask for a refund

  • Telegram Stars: send the bot @FragReactBot the command /paysupport. Telegram support can't help with these purchases.
  • Give your account (SteamID or Telegram) and the date of purchase. We usually reply within 3 working days.
  • The money goes back the way you paid. Stars return to your Telegram balance right away.