FragReact

Privacy Policy

Updated 9 November 2026 · Русская версия · Wersja polska

This policy explains what data FragReact (the website fragreact.com, the Telegram bot @FragReactBot and the Telegram mini app) collects, why, where and for how long it keeps it, whom it shares it with and how to have it deleted. It follows the Law of the Republic of Kazakhstan "On Personal Data and Their Protection". By signing in or paying for a purchase you consent to the processing of your data as described here, including its transfer outside the Republic of Kazakhstan (section 6). This is a translation of the Russian version; if the two differ, the Russian version prevails.

1. Who processes the data

  • The data is processed by the FragReact service ("we", "us").
  • For any question about your data, write to support@fragreact.com.

2. What data we collect

  • Technical data: IP address, browser type and version, operating system, language, and technical identifiers of the browser and device.
  • Usage statistics: which pages and matches were opened, analysis requests, actions on the site.
  • When you sign in with Steam: your SteamID, nickname and Steam profile avatar.
  • When you sign in with Telegram: your Telegram ID, name, @username and profile photo.
  • Account data: saved moments, video projects, analysis balance, subscription status.
  • About purchases: payer identifier, amount, date, payment method and status, subscription details. We don't receive card details.
  • For tasks: whether a task's condition is met, for example a subscription to a Telegram channel.
  • Your messages to support.
  • Game data of the matches the service processes: game events, players' nicknames and FACEIT profiles, and in-game voice chat saved in the match recording. This is data of everyone who played in the match, not only of the site's users.

3. Why we use the data

  • To run the service: process matches, show highlights and replays, keep saved items and make videos.
  • To let you sign in and use your account.
  • To count daily analyses and bonuses and protect the service from abuse.
  • To take payments, credit purchases, process refunds and help in support.
  • To check tasks and send notifications on the site and messages from the bot.
  • To understand what works on the site and what doesn't, protect it from attacks and fix failures.
  • To determine your country from your IP address and, if you are in the EU or the UK, ask for consent to analytics cookies.
  • To comply with the law.
  • We don't sell data and don't share it with advertisers.

4. Game data of other players

  • Results and line-ups of FACEIT matches are open to everyone, and the platform lets its users watch and download match recordings. We process these recordings to analyze matches and show highlights, and delete a player's data at their request.
  • If you played in a processed match and don't want your voice, nickname or profile on the site, write to us with your SteamID or a link to the match. We will ask you to confirm the profile is yours and delete the material related to you.

5. Whom we share data with

  • FACEIT: requests about players and matches, including the nickname you search for.
  • Valve (Steam): signing in with Steam and Steam profile data.
  • Telegram: signing in with Telegram, bot messages, task checks, payments in Stars and refunds.
  • Google: visit statistics (Google Analytics).
  • Cloudflare: delivering the site, storing files of processed matches, visit statistics.
  • Public authorities, when the law requires it.

6. Transfers outside Kazakhstan

  • To store and deliver files, collect visit statistics and take payments we use cloud services whose servers may be outside the Republic of Kazakhstan. So part of the data is transferred abroad.
  • We transfer only what the service needs and follow the law on cross-border transfers. You consent to such transfers by accepting this policy.

7. Cookies and browser storage

  • Session cookies keep you signed in.
  • Browser storage keeps your settings (sound, theme, filters) and a technical identifier of the browser.
  • Google Analytics uses its own cookies for visit statistics. Cloudflare Web Analytics works without cookies.
  • If you are in the EU, the EEA or the UK, Google Analytics cookies are set only after you agree in the cookie notice. Your choice lasts 12 months, and you can change it at any time with "Cookie settings" at the bottom of the page.
  • We determine your country from your IP address using a database that runs on our own server, so for this your IP address isn't sent anywhere.
  • You can clear cookies and storage in your browser settings. Without the session cookie you can't stay signed in.

8. Messages from the bot

  • The bot sends service messages: when an analysis is ready, about purchases and subscriptions.
  • We may send informational and promotional messages, including about partners. You can opt out of them at any time; service messages will continue.

9. How long we keep data

  • Account data and saved items: as long as the account exists.
  • Sessions: until you sign out or the session expires.
  • Purchase records: for the periods the law sets for accounting and tax records.
  • Processed matches: as long as the service runs or until a player in the match asks for deletion. We may delete the highlights of analyses made without a subscription and without purchased analyses earlier.
  • Technical data and server logs: as long as they are needed to protect the service and investigate failures.

10. Your rights

  • To know what data of yours we have and to get it.
  • To ask us to correct wrong data or delete it.
  • To withdraw your consent to processing. We will stop processing within 15 working days, except for data the law requires us to keep. Without some of the data the service can't work: for example, you can't sign in without an account.
  • To use your rights, write to support@fragreact.com. First we make sure the data is yours: we will ask you to confirm the account is yours.
  • After an account is deleted, some records remain: purchases, as long as they are needed for accounting, refunds and disputes; bonuses received, so they can't be claimed again.

11. If you are in the EU, the UK or California

  • Legal bases: performance of a contract (your account, purchases and running the service); legitimate interests (protection from abuse, statistics, analyzing matches with players who don't use the site); legal obligation (payment records); consent (Google Analytics cookies and anything else where the law requires consent).
  • Under the GDPR and the UK GDPR you can access your data and get a copy in a portable format, have it corrected or erased, restrict or object to its processing, withdraw your consent, and contact a data protection supervisory authority. Write to us and we will reply within one month.
  • California residents (CCPA/CPRA): you can know what personal information we have about you, correct and delete it. We don't sell or share personal information for advertising, and we don't treat you differently for using these rights.

12. Children

  • You must be at least 13 years old to use the service.
  • If you are under 18, use the service with the permission of a parent or legal guardian: they give the consent to data processing.
  • If we learn that we hold data of a child under 13, we will delete it. Parents can write to us about it.

13. How we protect data

  • The site works only over a secure connection (HTTPS).
  • Session keys are stored in the database only as hashes.
  • Access to the servers and the database is restricted.

14. Changes to this policy

  • A new version will appear on this page; the date at the top shows when.
  • The rules for using the service are in the Terms of Service, refunds in the Refund Policy.